Flower In A Box offers a FREE hand delivery service Monday-Saturday by our trusted courier company to metro Melbourne areas. Your arrangements are picked up from our HQ and delivered in our beautiful gift bags anytime between 9am-6pm the same day. As we use third party couriers, our delivery times are estimates not guarantees and delivery is not part of our service. Sometimes delays occur and orders may arrive outside of these times which we cannot be liable for but will do our best to accommodate. If requested, we try our best to meet your time frames however time for delivery can not be guaranteed.

For all other states we offer two shipping methods, FREE regular shipping or express for an extra fee. Your order is dispatched from our HQ on the date selected on checkout, and will arrive in approx 3-5 business days from dispatch for express, or 3-7 business days from dispatch for regular delivery. Your order is shipped using protective packaging and insurance for your piece of mind.

We trust you will love your Flower in a Box. If in the unlikely event you are dissatisfied for any reason, please contact us via email and we will endeavour to rectify the issues.

Please note: NO REFUNDS or EXCHANGES for change of mind once item is delivered or 24 hours prior to shipping. If you wish to cancel or change your order, please email enquiry@flowerinabox.com.au at least 24 hours prior to your order being shipped, otherwise your request will not be accepted.

REFUNDS/EXCHANGES apply to FAULTY or WRONG products being delivered, if that is the case, please contact the team within 48 hours. We do not refund or exchange due to change of mind or failure to view shipping information as items are made to order.

Yes! All our everlasting roses and peonies have been preserved using a natural proprietary solution to keep them looking and feeling fresh for over 3 years without any water, and for peace of mind we guarantee the first year!

We’ve done the hard work to ensure your flowers remain the way they are provided you

• Do not water

• Do not handle too much as they’re fragile just like any flowers

• Keep away from humidity

• Keep away from sunlight

Over time the flowers may fade colour or bleed colours if placed next to other coloured flowers however they will not wilt

Yes we have many ways to customise your order to create the most special pieces, including custom decals and labels. You can make letters, symbols, numbers or combine colours. Contact our team enquiry@flowerinabox.com.au for something you want which we don’t have online and we’ll work with your vision.